Outlook CRM Integration
Native two-way Outlook and Microsoft 365 calendar sync — every booking lands on your real calendar, and MapleConnect never double-books you.
MapleConnect connects to Outlook and Microsoft 365 natively for calendar. The two-way sync is built in, so appointments booked through MapleConnect appear on your Outlook calendar in real time, and anything already on your calendar blocks that time from being booked again.
That makes MapleConnect a genuine all-in-one CRM for Microsoft 365 users: online booking, AI voice, chatbot, SMS, and email in one place, with your Outlook calendar always in lockstep — no plug-in to babysit and no manual copy-paste between systems.
On email, we are precise. MapleConnect sends your transactional and campaign email through its own built-in delivery. For mailbox-level work against Outlook itself, you connect through MapleConnect’s Zapier app or its REST API — there is no native two-way inbox sync, and we won’t pretend otherwise.
Once Outlook is connected
Two-way Outlook calendar sync
Connect your Outlook or Microsoft 365 account and MapleConnect keeps the calendar in sync both ways. Events you create in Outlook are respected by MapleConnect, and bookings created in MapleConnect appear on your Outlook calendar — natively, with no third-party connector.
Bookings land on Outlook automatically
When a customer books through your MapleConnect booking page, AI voice agent, or chatbot, the appointment is written straight onto your connected Outlook calendar with the guest details attached — so your day is always accurate at a glance.
No double-booking
Because the sync reads your existing Outlook events, MapleConnect only offers time slots you are actually free for. Meetings, personal blocks, and appointments booked elsewhere all remove that time from availability, so two people can’t grab the same slot.
One contact and pipeline view
Every Outlook-synced appointment ties back to a MapleConnect contact and pipeline stage, so reminders, follow-ups, and AI outreach all fire from a single record — your calendar and your CRM finally tell the same story.
Email through MapleConnect — or Outlook via Zapier/API
MapleConnect sends your reminder, follow-up, and campaign email through its own built-in delivery. If you need to push or pull data against an Outlook mailbox itself, connect it through MapleConnect’s Zapier app or REST API rather than a native inbox sync.
How to connect Outlook to MapleConnect
- 01
Open Integrations and choose Outlook
In MapleConnect, go to Integrations and select Outlook / Microsoft 365. This is a native connection, so there’s no Zapier account or plug-in download required for the calendar.
- 02
Sign in with Microsoft 365
Authorize MapleConnect with your Microsoft 365 (or Outlook.com) account using Microsoft’s standard sign-in and consent screen. You approve calendar access directly with Microsoft.
- 03
Choose the calendar to sync
Pick which Outlook calendar MapleConnect should read availability from and write bookings to. If you keep separate work and personal calendars, select the one your bookings belong on.
- 04
Confirm two-way sync
Turn on two-way sync so existing Outlook events block availability and new MapleConnect bookings post back to Outlook. From here, every booking stays in lockstep automatically.