An answer for every enquiry
Web forms, ad leads, and missed calls get a text back within seconds and a booking link, then a multi-step follow-up across text and email until the patient books or opts out - not a single voicemail and a hope.
Dental CRM
The dental CRM that answers when the whole team is chairside.
A new patient calls once, and if it rings out they dial the next practice on the list. MapleConnect answers and books around the clock, cuts no-shows with reminders, works your recall list, and asks for the review - one system covering the phones, the texts, the calendar, and the follow-up.
- No credit card to start
- Free plan available
- Free guided migration
Five instruments, one front office: pipelines hold every enquiry and patient, AI voice covers the phones, SMS and email carry reminders and recall, and online booking turns answered calls into filled chairs.
- CRM & pipelines
- AI voice agents
- SMS & email
- Online booking
- Automations
What dental CRM software is really for.
A dental CRM is the front-office layer of a practice: it captures every new-patient enquiry, answers and returns calls, books and reminds appointments, works the recall list, and follows up on unscheduled treatment. It is not your practice-management system. Dentrix, Open Dental, Eaglesoft, or CareStack remain the clinical record; the CRM’s job is everything that happens before a patient sits in the chair and after they leave it.
MapleConnect is an AI-native dental CRM. When a call rings out during a procedure or after hours, the AI voice agent answers, books a real open slot, and logs the call; a missed ring gets a text back within seconds. Reminders and reschedule links keep no-shows down, recall campaigns work the overdue hygiene list until patients rebook, and review requests go out after completed visits - the growth work a two-person front desk never has time to do by hand.
It stays on the front-office side of the line. Charting, diagnosis, treatment planning, and clinical records live in your practice-management system and with your clinicians; insurance coverage questions stay with your team. MapleConnect captures the enquiry, gets the patient booked and reminded, keeps the schedule and the recall list full, and logs every call, text, and email to one contact record - so nothing about a patient’s journey to the chair depends on memory.
The problem
Where new patients slip away.
None of these look like emergencies from inside the practice. They are quiet gaps in follow-up - and each one hands a patient to the practice down the road.
The call that rings out is a patient lost
New patients almost never leave a voicemail and try again. They phone during your busiest hours - lunch, the school run, after work - and when nobody picks up they simply dial the next practice in the search results.
No-shows are found too late to fill
A hygiene slot that no-shows at 10:00 was lost days earlier, when no reminder went out and no easy reschedule link existed. By the time the front desk notices the gap, there is no realistic way to refill the chair.
The recall list only grows
Every practice has hundreds of patients past due for hygiene or a follow-up. Working that list by hand is the task that always loses to the ringing phone, so overdue patients quietly drift to whichever practice contacts them first.
Presented treatment goes unscheduled
A patient nods at the treatment plan, says they will call to book, and never does. Without a structured follow-up cadence, accepted and hesitating cases alike sit in the practice-management system as work that never reaches the chair.
A working day
One front-desk day, phones covered end to end.
A representative day with MapleConnect running the front office. The AI moments happen without anyone at the desk; your moment is the one that needs a dentist.
- 7:02 AMAI does this
Overnight enquiries already handled
A web form from 11 PM and a missed evening call both got an instant text with a booking link. One booked a new-patient exam for Thursday; the other is on a follow-up cadence until they reply or opt out.
- 8:10 AMAI does this
Today confirmed, tomorrow reminded
Reminder texts for tomorrow are out with reschedule links. One patient moved their cleaning to Friday, and the freed 2:20 slot was offered to the short-notice list before the front desk finished unlocking the door.
- 10:30 AMYou do this
You do the dentistry
Exams, hygiene checks, and the treatment conversation a patient will only have face to face with their dentist. The phones, reminders, and follow-ups do not need you or your front desk between chairs.
- 12:45 PMAI does this
Lunch hour, phones still covered
The AI voice agent takes three calls while the team eats: one reschedule, one insurance note flagged for the front desk, and a new-patient exam booked for Thursday - each call logged to the contact record.
- 3:30 PMAI does this
The recall list gets worked
Fifty-eight patients past due for hygiene receive a recall text or email, staggered so replies stay manageable. Two rebook within the hour; the rest stay on a respectful cadence until they book or opt out.
- 6:50 PMAI does this
A toothache call after close
A caller with a broken filling reaches the AI agent, gets booked into tomorrow morning, and is told the dentist will assess the tooth at the visit. The note is flagged so the front desk sees it first thing.
What you get
A CRM built for dental practices.
Six capabilities mapped to the jobs of a dental front office - capture, answer, remind, recall, follow up, and be found.
AI voice answering for the practice line
The AI agent picks up after hours, at lunch, and when every line is busy. It books real open slots, notes insurance details for the team, and logs the call; clinical questions always route to the dentist.
Booking and reminders that hold the schedule
Patients book online or by phone, then get confirmations and timed reminders with one-tap reschedule links - so a patient who cannot make it moves the visit instead of silently no-showing.
Hygiene recall and reactivation
Patients past their recall date enter automatic outreach across text and email that continues until they rebook or opt out, turning the overdue list from a guilt pile into a filled hygiene column.
Unscheduled treatment follow-up
Cases that were presented but never booked get a patient, spaced cadence - a nudge, an easy booking link, and a reply that lands on the front-desk pipeline the moment the patient is ready.
Review requests at the right moment
After a completed visit, satisfied patients get a short request for a Google review, building the local search presence that tomorrow’s new-patient calls actually come from.
Hear it work
An evening toothache call, caught and booked.
A representative after-hours call answered by the AI voice agent (illustrative, not a recording). It books and takes notes; anything clinical routes to the dentist.
AI agent
Thank you for calling Lakeview Dental, this is the practice’s virtual assistant. How can I help you this evening?
Caller
Hi, I cracked a molar on a popcorn kernel about an hour ago. It’s sore, and I’m not a patient there yet.
AI agent
I’m sorry to hear that. I can book you a new-patient exam so the dentist can look at the tooth properly. Could I get your name and the best mobile number for you?
Caller
Priya Nathan, 555-0192.
AI agent
Thanks, Priya. Do you have dental insurance you’d like on file? I’ll note the provider so the front desk can check your coverage before the visit.
Caller
It’s through MetLife. Should I take something for the pain, and can a cracked tooth even be saved?
AI agent
Those are questions for the dentist, so I won’t guess - the tooth will be assessed at your exam, and I’m flagging your note so the team calls you first thing if you need guidance sooner. The earliest slot is tomorrow at 8:20 AM. Shall I book it?
Caller
Yes, 8:20 works. How long should I plan for?
AI agent
Set aside about an hour for a first visit. You’re booked for 8:20 AM tomorrow, and I’m texting you a confirmation with a short intake form and a reschedule link.
Caller
Great. What if the pain gets worse overnight?
AI agent
Reply to the confirmation text or call this line again and I’ll log it for the team right away. Is there anything else I can note for your visit, Priya?
Caller
No, that’s everything. Thanks for the quick help.
The shift
What changes when the phones are covered.
Before
- After-hours and lunchtime calls hit voicemail, and most new patients never call back.
- No reminder goes out, the 10:00 chair sits empty, and the gap is spotted too late to fill.
- The overdue hygiene list waits in the practice-management software for a quiet week that never comes.
- Presented treatment plans leave with the patient and are never followed up.
- Reviews happen only when a delighted patient remembers on their own.
With MapleConnect
- AI voice and missed-call text-back answer, book, and log every call around the clock.
- Confirmations and reminders go out automatically, and freed slots are offered to the short-notice list.
- Recall campaigns work the overdue list every day until patients rebook or opt out.
- Unscheduled treatment gets a patient follow-up cadence with a booking link in every touch.
- Review requests go out after completed visits, while the goodwill is fresh.
Playbooks
Recipes the front desk never runs by hand.
Three automations configured for a dental practice from the start - each one a trigger, a short sequence, and a result you can see on the schedule.
Missed-call rescue
Trigger A call rings out during a procedure, at lunch, or after close
- The caller gets a text back within seconds with a booking link
- The AI voice agent answers the next attempt and offers real open slots
- Callers who do not book enter a short follow-up cadence
The patient books with you instead of the next practice in the search results.
No-show defense
Trigger An appointment is booked, or an existing one is cancelled
- A confirmation goes out immediately, then timed reminders with a reschedule link
- A patient who cannot make it moves the visit in one tap instead of vanishing
- A cancelled slot is offered to the short-notice list automatically
Fewer empty chairs, and the gaps that do open get refilled in time.
Recall engine
Trigger A patient passes their hygiene or follow-up due date
- They enter a spaced text-and-email recall cadence
- A reply or a tap on the booking link puts them straight onto the schedule
- The cadence pauses the moment they book, and stops on opt-out
The hygiene column fills from patients you already have.
Honest scope
The front-office line, drawn on purpose.
Dentistry is licensed, regulated work. MapleConnect is explicit about which side of the operatory door it works on.
Front office, never the chart
MapleConnect captures enquiries, answers and returns calls, books, reminds, recalls, and logs every touch. Charting, diagnosis, treatment planning, imaging, and the clinical record stay in your practice-management system - Dentrix, Open Dental, Eaglesoft, CareStack - and with your clinicians.
Consent, opt-outs, and a written trail
Patient communication consent can be captured and recorded, opt-outs are honored across SMS and email, and every call, text, and email is logged to the contact record. That supports your record-keeping; your privacy and compliance obligations, including anything HIPAA-related, remain with the practice and its counsel.
Clinical and coverage questions route to people
The AI voice agent books, notes, and confirms. It does not give dental advice, quote treatment costs, or interpret insurance benefits - those conversations are flagged and routed to the dentist and the front desk, with the caller’s details already on the record.
Pricing
Flat pricing. The whole team works.
Per-seat pricing taxes a practice for staffing its own front desk. MapleConnect is flat: the dentists, hygienists, and front office all work the same system at one monthly price.
Essential
$199/mo flat
The full CRM plus automation - priced flat, not per seat.
Professional
$299/mo flat
The most popular plan: deeper automation and campaigns.
Premium
$399/mo flat
Everything, including native AI voice agents on your line.
Start on the free plan and upgrade when the pipeline pays for it. See full pricing
Keep exploring
The platform behind it, piece by piece.
AI Voice AnsweringOnline BookingSMS CampaignsEmail MarketingAgentic AI Follow-UpLead ManagementCompare CRMs
MapleConnect for neighboring industries
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Tonight’s toothache call is going to whoever answers.
Make sure that’s your practice. Start on the free plan, keep flat monthly pricing as you grow, and let the team migrate your contacts and pipelines for free.
- No credit card to start
- Free plan available
- Free guided migration