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Restaurants · Integrations

Restaurants tools, patched into one CRM

Connecting your reservation, POS, and reviews tools to an AI-native CRM puts every guest into one timeline and automates the follow-up, reminders, and win-backs that turn missed calls and first-time diners into repeat regulars.

See Restaurants CRM
RESTAURANTS STACKTOToastOTOpenTableSQSquareRSResyYEYelpMapleConnectAI VoiceSMSBooking
58%
of phone calls to restaurants go unanswered, and 69% of Americans say they'd give up on a restaurant if no one picks up the phone
Hostie / The Harris Poll survey of 2,065 U.S. adults ↗
28%
of Americans admit to no-showing a restaurant reservation in the past year; requiring a deposit cuts no-show rates by 57% on average
OpenTable Restaurant Solutions ↗
~70%
of first-time restaurant diners never return, even though existing guests spend roughly 67% more per order than first-timers
Restroworks, Restaurant Customer Retention Statistics ↗
21x
firms that follow up with a new lead within 5 minutes are 21x more likely to qualify it than those who wait 30 minutes
Harvard Business Review, "The Short Life of Online Sales Leads" (Oldroyd, McElheran, Elkington) ↗
Why connect your stack

Stop re-typing. Start automating.

Restaurant inquiries, reservations, and reviews are scattered across booking platforms, the POS, and the phone line, so missed calls, no-shows, and one-time diners slip through the cracks because no one is systematically following up.

Connecting your restaurant tools to MapleConnect gives your team a single view of every guest — from their first reservation to their last order — so your AI voice agents, chatbots, and campaigns always work from accurate, up-to-date data.

Whether you run a single neighborhood spot or a multi-location group, MapleConnect pulls together your POS transactions, reservation history, and review signals to help you fill seats, recover lapsed guests, and build loyalty without the manual work.

Your restaurants tools

Pick a tool — see what it syncs and automates

Each tool connects natively, through our Zapier app, or via our public API. Select one to see exactly what flows in and what it triggers.

MapleConnect + Toast

POS
via API

Connect Toast to MapleConnect via MapleConnect's API to bring order history, spend data, and guest profiles directly into your CRM. Use that transaction data to power personalized follow-ups and smarter campaigns.

What syncsGuest profiles, order and check history, ticket totals, loyalty/marketing opt-ins, and online ordering activity flow from Toast into the CRM.
What it automatesWhen a first-time guest places an order, the CRM auto-enrolls them in a win-back sequence and texts a return offer if they haven't ordered again in 30 days.
How to connectConnect via MapleConnect's documented public REST API — wire the events and fields your team needs.
  • Trigger a post-visit thank-you SMS or email automatically after a guest's check closes in Toast.
  • Identify high-spend guests and enroll them in a VIP nurture sequence based on their actual order history.
  • Detect guests who haven't returned in 60-plus days and launch an AI-driven win-back campaign with a timely offer.
Three ways to connect

However your tools talk, a cable fits

Native

Built in, switch it on

Prebuilt connectors for core tools — turn them on in settings, no middleware.

via Zapier

Thousands more apps

MapleConnect's Zapier app links thousands of tools with no-code triggers and actions.

via API

Deep, custom, real time

A documented public REST API for real-time syncs with the platforms you run on.

FAQ

Restaurants integrations — FAQs

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For Zapier-connected tools like OpenTable, Square, Resy, and Yelp, no developer is needed — you connect them through Zapier's no-code interface in minutes. The Toast integration uses MapleConnect's API, which may require a brief setup step from your team or MapleConnect's onboarding support.
New events sync automatically from the moment you activate the connection, keeping every guest profile current without manual data entry. To bring historical guest and transaction records into MapleConnect up front, use the API connection or MapleConnect's CSV import so your campaigns start with real history.

Sources

Connectivity shown per tool: Native integrations are built in, while via Zapier and via API connect through MapleConnect's Zapier app or public REST API. Specific triggers and fields depend on each third-party tool and your plan. All product names and logos are the property of their respective owners and do not imply endorsement.

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